Lead Dispatcher - 11AM to 8PM
About The Position
At TE Certified, we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. Our culture is built on kindness, respect, and work-life balance. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success. In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Kennesaw, not a remote position. This position's usual shift consists of 11 AM - 8 PM in office Monday through Friday with rotating Saturdays.
Requirements
- Proven track record of consistency and reliability in previous roles
- Excellent communication, interpersonal, and organizational skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to prioritize multiple tasks and work effectively under pressure
- Proven leadership experience in a fast-paced environment
- Must be a good person, ethical & of good morals
- Valid driver's license and reliable transportation
- Must reside within 30 miles of our Kennesaw office
Nice To Haves
- Experience in the home services industry
- 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
- Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
- Proven track record of exceeding customer service expectations
Responsibilities
- Receive and prioritize customer service requests for various home services
- Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
- Communicate effectively with customers and technicians, ensuring clear and timely updates
- Maintain accurate records of all dispatched jobs and customer interactions
- Monitor technician performance and provide feedback for continuous improvement to their management
- Identify and resolve potential scheduling conflicts
- Train and mentor new dispatchers, fostering a positive and supportive team environment
- Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
- Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
