Lead Dispatcher

Vail Resorts • Vail, CO

6d • $22 - $27 • Onsite

About The Position

Team Lead Dispatch/Compliance communicates and coordinates with all other resort departments to ensure seamless operation. The dispatcher is integral to opening and closing operations, other daily operations, and coordinating emergency response. The dispatcher will document all operational activity and communicate information that comes in from a multi-line telephone, a 2-way radio, email, text, and face-to-face conversations. The dispatcher builds and distributes daily reports. This position will also work closely with and help support the Snow Reporter. A strong work ethic, a positive attitude, and a willingness to learn are a must.

Requirements

• High School Diploma or GED
• Strong computer and typing skills
• Prior experience with Microsoft Excel and Google Sheets
• A clear speaking voice, and a clear command and understanding of the English language
• The ability to multi-task and perform during stressful situations
• Basic math skills
• Knowledge of Vail Resort and trails
• Transportation to and from work - working hours fall outside of the public transportation schedule

Nice To Haves

• A strong work ethic, a positive attitude, and a willingness to learn are a must.

Responsibilities

• Answer a multitude of telephone and radio calls, determine the nature of calls, refer to the appropriate department or personnel
• Facilitating communication between resort departments
• Make resort-wide announcements via two-way radio
• Maintain several logs and other records
• Assist in locating missing, lost, and out-of-bounds guests
• Periodically direct guests to the appropriate area or department while providing superior customer service
• Communicate with cooperating agencies, and resort vendors
• Perform various clerical tasks related to department operations
• Update electronic sign boards and other computer-based programs where information is viewed by the public
• Other duties as assigned.

Benefits

• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• Employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED