Dispatcher Lead - ComTrans

Global Medical Response•Milwaukie, OR

6d•Onsite

About The Position

The Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities. Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. GMR’s Core Behaviors —keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Requirements

Minimum 1 year of experience within a Communications Center/leadership role.
Phone correspondence and customer service experience.
High School Diploma or equivalent (GED).
Strong personnel management and staff development skills.
Effective oral and written communications skills.
Effective interpersonal and problem-solving skills.
Effective time-management and organizational skills.

Nice To Haves

Thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.

Responsibilities

Overseeing, coordinating, and prioritizing all Communications Center activities.
Assisting in the development of and training of personnel to ensure that the contractual obligations of the company are met.
Monitoring phone queues and communicating with providers and community partners to resolve service-related issues.
Accurately completing all shift paperwork, including status and call time reports.
Maintaining a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
Performing other duties as assigned.