External Lead Dispatcher 12-25

A National Transit•Hapeville, GA

25d

About The Position

We are seeking an experienced Lead Dispatcher to oversee daily dispatch operations and ensure smooth, efficient transit service. This role requires strong leadership, problem-solving skills, and the ability to manage schedules, coordinate teams, and respond quickly to operational challenges.

Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree in a related field preferred).
Minimum 3 years of dispatch experience; prior leadership or supervisory experience strongly preferred.
Proficiency with Trapeze or other dispatch scheduling software required.
Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills.
Ability to remain calm and effective under pressure.
Knowledge of DOT, ADA, and transportation compliance requirements.
Skilled in problem-solving and making real-time decisions to support operational needs.
Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
Ability to work a flexible schedule, including evenings, weekends, and holidays as required.

Nice To Haves

Associate’s or Bachelor’s degree in a related field preferred
Prior leadership or supervisory experience strongly preferred.
Experience in paratransit or public transportation operations is a plus.

Responsibilities

Oversee and manage the dispatch team to ensure effective communication and coordination.
Monitor and adjust dispatch schedules to meet operational needs.
Resolve operational issues promptly and effectively.
Ensure compliance with all company policies and procedures.
Provide training, coaching, and support to dispatch team members.
Analyze performance data and recommend improvements.
Coordinate with other departments to maintain efficient transit operations.
Manage and distribute daily routes.
Prepare and send the Morning Report and Full Day Off-the-Lot Report by 7:00 AM.
Maintain rollout details throughout the PM shift.
Professionally answer and manage incoming calls.
Adjust operator assignments in Trapeze and correct route/trip errors as needed.
Complete and distribute the 11:30 AM Report.
Monitor Trapeze for dead head times to track productivity.
Print and distribute prior day productivity and on-time compliance reports (Mondays include Friday–Sunday).
Monitor sign-in sheets and ensure accurate attendance records.
Scan and email all manifests to management daily.
Continuously scan routes to schedule lunch breaks efficiently.
Properly handle all accidents and incidents.
Submit daily timesheets to payroll.
Ensure proper use of radios and 10-codes.
Document all driver callouts, including early/late starts or finishes.
Monitor driver uniform compliance.
Assist drivers with navigation and locating destinations.
Contact operators scheduled for overtime for the following day.
Print manifests for the next day’s routes.
Manage the cash mobility report.
Adjust schedules as needed to maintain on-time performance.
Prepare on-time compliance reports at 8:00 PM and 11:00 PM.
Complete the Full Day Off-the-Lot Report by 5:00 PM.