Lead Dispatcher

Humana • Miramar, OH

1d

About The Position

Become a part of our caring community and help us put health first The Lead Dispatcher handles high-volume medical orders ranging from urgent hospital discharges to routine equipment pickups. Primary responsibilities include analyzing work orders, understanding the specific requirements and urgency of each, and then prioritizing and organizing them into efficient geographical routes. Develop and manage daily routes per territory, considering factors such as order complexity, cycle times, and delivery setups. This role involves coordinating various types of deliveries, pickups, and exchanges in diverse settings, both in urban and rural locations. The Lead Dispatcher performs advanced administrative and operational support duties that require independent initiative and judgment. The Lead Dispatcher utilizes specialized tools and technology to strategically plan and optimize delivery routes for medical equipment. Key tasks include managing and interpreting data from the Electronic Medical Records (EMR) system, which encompasses patient history, equipment needs, and insurance details. This role acts as an essential link between intake processing and fulfillment teams, ensuring accurate coding and understanding of equipment specifications prior to dispatch. A deep knowledge of the types of medical equipment and their setup requirements is crucial for effective order entry and route planning. This role requires a blend of technological proficiency and logistical planning to efficiently handle equipment delivery orders. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. Use your skills to make an impact

Requirements

• High school diploma
• 2-3 years of experience in medical equipment, DME, healthcare, or logistics/warehouse roles
• Logistical aptitude with the ability to review maps, traffic patterns, and geography
• Strong organizational skills, time management, and critical thinking abilities
• Teamwork and collaboration skills
• Effective communication skills with a focus on customer service

Nice To Haves

• Medical coding knowledge
• Familiarity with medical equipment
• Bilingual abilities

Responsibilities

• Analyzing work orders, understanding the specific requirements and urgency of each, and then prioritizing and organizing them into efficient geographical routes.
• Develop and manage daily routes per territory, considering factors such as order complexity, cycle times, and delivery setups.
• Coordinating various types of deliveries, pickups, and exchanges in diverse settings, both in urban and rural locations.
• Utilizes specialized tools and technology to strategically plan and optimize delivery routes for medical equipment.
• Managing and interpreting data from the Electronic Medical Records (EMR) system, which encompasses patient history, equipment needs, and insurance details.
• Ensuring accurate coding and understanding of equipment specifications prior to dispatch.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees