Dispatcher Lead

JKV Careers•Lee's Summit, MO

About The Position

Under direction, leads, oversees, and participates in the more complex and difficult work of staff responsible for performing various duties in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance. Dispatches appropriate units and coordinates response of emergency and non-emergency personnel. Operates a variety of equipment including radio, telephone, computer programs, smoke and weather alarms, personal emergency response systems and computer aided dispatch systems. Performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to public safety dispatch activities; and performs various technical and administrative tasks related to assigned areas of responsibility. Supportive of the Village’s mission, values, and service/hospitality (PRIDE) expectations. Completes training hours as required by policy.

Requirements

ESSENTIAL QUALIFICATIONS Education: This position requires the level of education typically acquired by a course of study leading to a high school diploma or GED.
Three years of dispatching experience preferred.
One year of Personal Emergency Response System/Alarm Monitoring preferred.
One year of leadership experience required.
Intermediate level Microsoft Office software knowledge (Windows, Word, Excel and Outlook) required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to write reports, business correspondence, and procedure manuals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must be able to maintain an overall positive public relations image.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic algebra and geometry.
Handles stress well, gets along with others and maintains acceptable standards of conduct.
Adheres to all safety regulations and requirements.
The associate may be required to interact with individuals with challenged mental capacities.
Available on nights and weekends and is subject to emergency call in.

Nice To Haves

Licenses/Certifications: Emergency Dispatching (EMD) certification preferred.
Telecommunications Operator Certification, Emergency Dispatch (Medical, Fire or Police) and Telecommunications Instructor designations preferred.

Responsibilities

Dispatch Drivers for John Knox Village resident transportation.
Dispatch Public Safety Officers and Ambulances for emergency needs.
Answer incoming phone calls to serve John Knox Village residents and associates.
Knowledge and monitoring of Simplex system, Security Monitors, paging systems and 2-way radio systems, notifyer system (fire alarm and severe weather system), knowledge of emergency call in procedures.
Knowledge of the Villages complex, geography and the greater Kansas City metro area.
Participates in the interview and selection process of John Knox Village Dispatch associates.
Trains Dispatch associates.
May give input into annual reviews of Dispatch Associates.
Prepares QA/AI reports.
Must be able to answer, dispatch, review and follow up on all calls for HFL.
Data entry maintaining accurate and up-to-date records including maintaining Dispatch call codes and spreadsheet regarding call types, equipment issued and other HFL information.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to write reports, business correspondence, and procedure manuals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must be able to maintain an overall positive public relations image.
Available on nights and weekends and is subject to emergency call in.
Adheres to all safety regulations and requirements.
Handles stress well and gets along with others within the workplace and with customers outside the department.
Maintains acceptable standards of workplace conduct.