Benefits Administrator (Remote) 12-25

Curo Pet Care•San Francisco, CA

7d•Remote

About The Position

Curo Pet Care ("Curo") is looking for a experienced, highly motivated Benefits Administrator (Remote) to join our team! This role will own day-to-day benefits administration across a multi-state organization with a large employee population that’s heavily concentrated in California. The ideal candidate has deep, hands-on experience with small group insurance plans, CalChoice, Covered California, and the unique operational nuances of state marketplaces and tiered plan structures. We are a team of successful entrepreneurs and doctors using our own capital to improve the veterinary industry. Curo today is a family of over 70 independent veterinary hospitals, many of which have been significantly renovated since partnership or built from the ground up. They are highly profitable and well-positioned for growth with strong support from the ownership team. This person should be a true benefits expert who understands the complexities of eligibility rules, billing issues, carrier discrepancies, varying plan designs, and the fast-changing regulatory environment in California.

Requirements

5+ years of benefits administration experience, preferably in a high-volume, multi-state organization.
Proficiency with Rippling, Gusto, Employee Navigator, or similar HRIS/benefits platforms.
Strong data-entry accuracy and auditing capability.
Excellent communication, customer service, and problem-solving skills.
Ability to navigate complex benefits scenarios with professionalism and urgency.

Nice To Haves

Passionate about employee benefits and regulatory trends.
Highly organized with strong attention to detail.
Experience coordinating across multiple entities and EINs.
Strong relationship-building skills with brokers and carriers.

Responsibilities

Administer employee benefits programs across multiple states, including health, dental, vision, disability, life insurance, FSA/HSA, and marketplace-based small group plans.
Accurately enter, audit, and maintain employee and benefits data in Rippling, Gusto, and other HR/benefits systems.
Ensure accuracy and consistency of employee data and benefit records across all entities and platforms.
Troubleshoot and resolve enrollment delays, plan mismatches, reconciliation issues, and retroactivity limitations common within small group plans.
Manage the benefits inbox and serve as the first point of contact for employee benefits inquiries.
Provide clear, timely guidance to employees regarding enrollments, eligibility, qualifying life events (QLEs), and plan provisions.
Process new hire enrollments, QLE changes, terminations of coverage, and annual Open Enrollment across multiple states and carriers.
Coordinate with brokers, carriers, and third-party administrators to ensure timely and accurate processing of enrollments, changes, and corrections.
Partner with payroll teams to ensure proper and timely benefits deductions.
Assist with required annual notices, ACA reporting, compliance tasks, and audit activities.
Conduct recurring audits across HRIS, payroll, brokers, and carriers to proactively identify and resolve discrepancies.
Serve as a liaison with insurance carriers, brokers, and TPAs to resolve escalated issues quickly and accurately.
Support benefits renewals, plan updates, and the organizational transition from small group to large group plans.