Lead Dispatcher

Transdev • Dallas, TX

25d • $20 - $24

About The Position

Lead Dispatcher Transdev in Dallas, Texas is hiring a Lead Dispatcher. Our Lead Dispatcher ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: • Competitive compensation package of minimum $20.00 – maximum $24.00 per hour Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 8 standard and Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Requirements

• High school diploma or equivalent.
• Minimum 2-3 years of transit supervisory experience preferred.
• Computer literate with intermediate knowledge of Microsoft Office
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Strong leadership and organizational skills with the ability to work independently and drive results.
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• High level of problem-solving and critical-thinking skills to address service concerns proactively.
• Other duties as required

Nice To Haves

• Minimum 2-3 years of transit supervisory experience preferred.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Supervise staff on weekends and evenings.
• Manage department reports and other communication tools.
• Overseeing and providing training to personnel performing dispatch duties.
• Support employees and drivers with internal and external requests.
• Assist Dispatch Manager with resolving problems and requests.
• Prioritize calls based on importance and urgency.
• Assist with developing and communicating standard operating procedures
• Maintains contact with drivers to communicate updates, delays, or special instructions.
• Assist Dispatch Manager in accurately tracking and responding to complaints to reduce and eliminate unnecessary and/or additional wait times.
• Other duties as required

Benefits

• Competitive compensation package of minimum $20.00 – maximum $24.00 per hour
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 standard
• 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees