Lead - DISANet Systems Monitoring Center Administrator (DSMC)

Quantum Sky•Fort Meade, MD

7d•$130,000 - $135,000•Onsite

About The Position

Quantum Sky is searching for a Lead Systems Monitoring Center Administrator (DSMC) to support a 4th estate customer at Fort Meade. This role involves providing continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using various approved platforms. The administrator will monitor alerts, events, and performance indicators to identify and analyze issues, create and track incident tickets, and develop various operational reports and dashboards.

Requirements

Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree.
Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.
Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools.
Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data.
Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform.
Experience developing operational reports, metrics, dashboards, and status reports.
Experience with Power BI or comparable data visualization/reporting tools.
Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events.
Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership.
Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements.
Active DoD IAT Level II certification prior to start.

Nice To Haves

Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.
Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources.
Experience developing reports and dashboards within ServiceNow.
Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions.
Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment.
ITIL v3/v4 certification or practical experience working within ITIL-based operational processes.
Experience preparing and delivering operational briefings to senior government or organizational leadership.
Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements

Responsibilities

Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.
Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.
Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams.
Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes.
Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information.
Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
Document significant events, outages, escalations, and actions within the Master Station Log (MSL).
Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience.
Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics.
Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.
Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage.
Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action.
Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.
Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences.
Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness.
Maintain clear, concise, and accurate documentation in a fast-paced operational environment.