DISANet Systems Monitoring Center Administrator (DSMC)
About The Position
The DISANet Systems Monitoring Center Administrator provides continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience. The role uses SolarWinds, ScienceLogic, Aternity, and other approved platforms to identify outages, degradation, abnormal conditions, and potential mission impacts; conduct initial alert analysis; and escalate issues to Tier 3 engineering or other responsible technical teams. The administrator creates and tracks incident tickets, follows high-visibility outages through resolution, maintains the Master Station Log, and produces operational reports and briefings. The role also develops Power BI dashboards, generates reports using multiple operational data sources, supports monitoring-platform onboarding and offboarding, identifies monitoring coverage gaps, and communicates status and trends to DISA customers, technical teams, and leadership. This is a temporary, full-time, on-site position through November 30, 2026. The schedule is Monday through Friday, 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements. An active DoD Secret clearance and active DoD IAT Level II certification are required before starting.
Requirements
- Bachelor’s degree and 4 or more years of relevant experience; additional years of relevant experience may substitute for a degree.
- Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.
- Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools.
- Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data.
- Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform.
- Experience developing operational reports, metrics, dashboards, and status reports.
- Experience with Power BI or comparable data visualization and reporting tools.
- Strong technical writing skills, including documenting outages, impacts, timelines, and technical events clearly.
- Ability to interpret technical information and translate it into concise reporting for technical teams and leadership.
- Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
- Ability to work on site Monday through Friday from 3:00 PM to 11:00 PM, with occasional weekend or after-hours support based on mission requirements.
- Active DoD Secret clearance.
- Active DoD IAT Level II certification prior to start.
Nice To Haves
- Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.
- Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources.
- Experience developing reports and dashboards within ServiceNow.
- Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions.
- Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment.
- ITIL v3/v4 certification or practical experience working within ITIL-based operational processes.
- Experience preparing and delivering operational briefings to senior government or organizational leadership.
- Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements.
Responsibilities
- Continuously monitor enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved platforms.
- Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impacts.
- Perform initial analysis of monitoring alerts to determine scope and potential impact, and initiate appropriate escalations.
- Create incident tickets for identified outages and ensure timely escalation to the appropriate teams.
- Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information.
- Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
- Document significant events, outages, escalations, and actions in the Master Station Log (MSL).
- Correlate information across monitoring platforms to provide a comprehensive view of network, service, and end-user experience.
- Develop and maintain Power BI dashboards and reports covering operational health, availability, incident trends, performance, and other key metrics.
- Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.
- Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms.
- Identify monitoring coverage gaps and coordinate corrective action for devices or services not reporting or monitored as expected.
- Communicate operational status, significant events, emerging trends, and mission impacts to DISA customers, technical teams, and leadership.
- Prepare and deliver operational briefings and status updates for technical and senior leadership audiences.
- Support configuration and integration of monitoring and reporting platforms to improve visibility, reporting accuracy, and operational awareness.
- Maintain clear, concise, and accurate documentation in a fast-paced operational environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
