Lead Director, Project Program Management (Service Operations, Commercial)

CVS Health•Hartford, CT

4d•Hybrid

About The Position

Directs Commercial Enterprise Release Support organization processes and leads team to execute internal projects from initiation through completion. Collaborates cross-functionally to secure required resources and uses formal processes and tools to manage resources, budgets, risks and changes. Assesses roadblocks to ensure on-time completion according to specifications and within budgeted costs. Directs the teams in planning, development, and execution of cross-functional projects by applying project and change management expertise to ensure organizational readiness. Leads and manages the team’s engagement in delivering projects and programs from ideation to completion, ensuring accurate delivery on time, within budget, and according to the defined scope. Collaborates with senior management to develop strategic plans and objectives for projects and programs. Advises leadership and partners on business issues, emerging risks, operational trends, and opportunities for growth or efficiency. Translates business objectives into actionable recommendations, supported by data, analysis, and scenario planning. Partners with leaders across the enterprise aligning strategic priorities and ensuring initiatives reflect both operational realities and long-term business goals. Identifies project stakeholders, establishes effective communication channels and manages expectations. Prepares and presents project progress reports to stakeholders and senior management. Identifies areas for improvement in project and program management processes. Monitors costs throughout the project lifecycle and ensures adherence to financial constraints. Builds strong partnerships with cross functional teams to include business, finance, procurement, analytics, reporting, legal, compliance, etc. Provides decision support by synthesizing inputs from multiple stakeholders into clear options, implications, and recommendations. Drives operational alignment for new and existing initiatives and projects, guiding team to ensure requirements are fully defined, documented, and communicated. Coordinates escalated production issue resolution to ensure production configuration changes are deployed timely and accurately. Develops mitigation strategies to minimize potential negative impacts while regularly monitoring risks and implementing contingency plans when necessary. Maintains oversight of initiative and project progress, identifying barriers and orchestrating resolution through influence and cross functional engagement. Provides daily support and strategic consultation to the leadership and project teams. Provides leadership and guidance to project and program teams by assigning responsibilities, setting performance expectations, and motivating team members to achieve project objectives. Guides and leads structured problem-solving efforts across the team by applying root cause analysis and designing pragmatic, scalable solutions. Identifies gaps in processes, reporting, and communication; implement improvements to increase transparency, velocity, and operational discipline. Supports change adoption by ensuring key partners are informed, aligned, and equipped to execute responsibilities. Implements best practices, lessons learned, and industry standards to enhance efficiency and effectiveness. Encourages agility, flexibility, and bias towards execution in an environment where priorities shift and urgent needs arise.

Requirements

10+ years of ACAS experience
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Demonstrated collaboration and teamwork
Strong organization skills
Demonstrated ability to manage multiple functions efficiently
Mastery problem solving and decision-making skills
Multiple years proven leadership experience setting strategic direction and influencing change that resulted in quantifiable positive outcomes
Mastery of growth mindset (agility and developing yourself and others) skills

Nice To Haves

Claim healthcare experience preferred
Experience presenting to Senior Leadership
Working closely with our DDAT team
Proven leadership skills managing high performance teams
Bachelor's degree preferred or equivalent ACAS work experience

Responsibilities

Directs Commercial Enterprise Release Support organization processes and leads team to execute internal projects from initiation through completion.
Collaborates cross-functionally to secure required resources and uses formal processes and tools to manage resources, budgets, risks and changes.
Assesses roadblocks to ensure on-time completion according to specifications and within budgeted costs.
Directs the teams in planning, development, and execution of cross-functional projects by applying project and change management expertise to ensure organizational readiness.
Leads and manages the team’s engagement in delivering projects and programs from ideation to completion, ensuring accurate delivery on time, within budget, and according to the defined scope.
Collaborates with senior management to develop strategic plans and objectives for projects and programs.
Advises leadership and partners on business issues, emerging risks, operational trends, and opportunities for growth or efficiency.
Translates business objectives into actionable recommendations, supported by data, analysis, and scenario planning.
Partners with leaders across the enterprise aligning strategic priorities and ensuring initiatives reflect both operational realities and long-term business goals.
Identifies project stakeholders, establishes effective communication channels and manages expectations.
Prepares and presents project progress reports to stakeholders and senior management.
Identifies areas for improvement in project and program management processes.
Monitors costs throughout the project lifecycle and ensures adherence to financial constraints.
Builds strong partnerships with cross functional teams to include business, finance, procurement, analytics, reporting, legal, compliance, etc.
Provides decision support by synthesizing inputs from multiple stakeholders into clear options, implications, and recommendations.
Drives operational alignment for new and existing initiatives and projects, guiding team to ensure requirements are fully defined, documented, and communicated.
Coordinates escalated production issue resolution to ensure production configuration changes are deployed timely and accurately.
Develops mitigation strategies to minimize potential negative impacts while regularly monitoring risks and implementing contingency plans when necessary.
Maintains oversight of initiative and project progress, identifying barriers and orchestrating resolution through influence and cross functional engagement.
Provides daily support and strategic consultation to the leadership and project teams.
Provides leadership and guidance to project and program teams by assigning responsibilities, setting performance expectations, and motivating team members to achieve project objectives.
Guides and leads structured problem-solving efforts across the team by applying root cause analysis and designing pragmatic, scalable solutions.
Identifies gaps in processes, reporting, and communication; implement improvements to increase transparency, velocity, and operational discipline.
Supports change adoption by ensuring key partners are informed, aligned, and equipped to execute responsibilities.
Implements best practices, lessons learned, and industry standards to enhance efficiency and effectiveness.
Encourages agility, flexibility, and bias towards execution in an environment where priorities shift and urgent needs arise.