Lead Director- Program Management, Resources & Marketing Operations

CVS Health•Woonsocket, RI

About The Position

The Director, Program Management, Resources & Operations is responsible for enabling operational excellence, scale, and consistency across Heart Haus (internal Enterprise agency). This role oversees program management resources, operational reporting, and creative resource management while partnering closely with marketing strategy, creative teams, account management, and technology teams to ensure work is delivered efficiently, transparently, and at scale.

Requirements

10+ years of experience in program management, operations, PMO leadership, or marketing operations within a complex, matrixed organization.
Demonstrated experience leading program management and/or production resources at scale.
Strong expertise in operational reporting, resource management, and capacity planning.
Proven ability to partner with technology teams to translate business needs into platform and workflow requirements.
Experience influencing senior stakeholders and driving alignment across cross-functional teams.
Proven ability to impact and influence through storytelling leveraging data and analytics to support analysis, recommendations.
Experience supporting enterprise marketing, creative (internal and external), or agency-style organizations.
Experience with Workfront or similar enterprise work management platforms.
Bachelor’s degree required.

Responsibilities

Lead and oversee the program management team building a best-in-class, modernized functional capability
Establish and maintain enterprise-level operational reporting, dashboards, and performance metrics to provide senior leadership with clear visibility into work, capacity, and outcomes.
Own resource management strategy, including capacity planning, allocation, and utilization across internal Heart Haus teams and flex resources
Oversee development and maintenance of resource dashboards and reporting to support prioritization, decision-making, and forecasting.
Partner with account management to ensure program management resources flex appropriately to business priorities.
Partner with technology and marketing operations teams to evolve the Workfront platform by defining business requirements, workflows, and governance.
Champion operational excellence by continuously improving workflows, intake processes, and ways of working across the enterprise organization.
Ensure disciplined governance, risk management, and issue escalation across programs and portfolios.
Provide executive-ready updates and insights on operational health, risks, tradeoffs, and opportunities for improvement.