Lead Director Digital Product - Clinical Documents & Care Delivery Products
About The Position
The Lead Director of Digital Product for Clinical Documentation & Care Delivery Products leads technology product strategy and execution for core clinical care delivery products, including clinical documentation, in-clinic and virtual care encounters, in-basket management, and clinically sound asynchronous care. The role partners with clinical and business operational leaders to shape end-to-end technology pathways for safe, high-quality outpatient care. It leads a multidisciplinary team of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers to translate clinical vision into scalable technology roadmaps that optimize patient outcomes, support safety and positive patient and care-team experiences, and lower the total cost of care. The position requires expertise in value-based care, retail health, and Epic as a core care-delivery platform. It combines strategic partnership with healthcare delivery leadership, product and technology direction, operational execution, and people leadership. The role is accountable for the technology lifecycle from problem discovery through solution design, build, deployment, and measurable outcomes, while fostering continuous improvement and building a high-performing cross-functional team. This is a remote position in Massachusetts within Healthcare Technology & Product Management, reporting to the Senior Medical Director, Clinical Informatics & Digital Product. The listed annual pay range is $144,200–$288,400. The position is eligible for a CVS Health bonus, commission or short-term incentive program and an equity award target. It is full-time and includes a comprehensive benefits package, subject to eligibility.
Requirements
- Bachelor’s degree required.
- 10 or more years of progressive leadership experience spanning healthcare operations, clinical technology product management, and enterprise EHR implementation, specifically Epic.
- Hands-on experience with Epic EHR workflows and module configurations, including translating operational requirements into Epic build.
- Deep familiarity with clinical operations, Quality Improvement methodologies, Value-Based Care constructs, Fee-for-Service operational dynamics, and medical-cost initiative care pathways.
- Demonstrated ability to partner with primary care delivery networks, retail clinics, and/or value-based care organizations to improve medical cost trends and clinical care pathways.
- Proven ability to communicate with, influence, and build trust among senior executive stakeholders and frontline team members.
- Track record of leading cross-functional teams to deliver high-scale, technology-backed clinical interventions.
- Exceptional analytical rigor and ability to frame ambiguous clinical challenges as structured problem statements.
- Ability to hold oneself and teams accountable for execution and measurable outcomes.
- Demonstrated ability to lead with empathy, optimism, and rigor and build high-trust teams that perform under pressure.
Nice To Haves
- Graduate degree and/or clinical background, such as RN, MD, DO, NP, or PA.
- Understanding of how external health data can enrich EHR clinical workflows.
Responsibilities
- Partner with healthcare delivery leadership to shape end-to-end outpatient care models that support safe, efficient care delivery and reduce administrative burden.
- Serve as a strategic thought partner to CVS HCD business stakeholders as they define care-model strategy.
- Lead cross-functional technology teams in identifying technology solutions that enable care-model strategy and end-to-end product execution.
- Establish shared outcome metrics with business leaders so technology investments support clinical quality, patient experience, and financial performance.
- Lead multidisciplinary teams—including Product Managers, Epic Analysts, Software Engineers, Data Scientists, and Designers—to build end-to-end clinical technology pathways.
- Translate broad clinical concepts into structured problem statements, product specifications, and Epic and technology architectures.
- Own end-to-end technology design, translation into technical requirements, and technology build.
- Ensure external data sources, such as claims data, remote monitoring, and health plan feeds, integrate effectively with internal Epic workflows to provide clinicians actionable insights.
- Take accountability for the technology lifecycle from problem discovery and solutioning through build, deployment, and measurable outcomes.
- Establish feedback loops and iterative improvement cycles to help deployed technology meet clinical and financial goals.
- Apply operational understanding of Value-Based Care and Fee-for-Service environments so solutions can scale across business models.
- Lead, mentor, and develop a high-performing product team fluent in healthcare operations and technology.
- Mentor cross-functional teams beyond product, including Epic analysts, engineers, and data scientists, in support of CVS HCD admissions-prevention efforts.
- Foster a team culture of curiosity, resilience, problem-solving, and joy, maintaining engagement during complex execution cycles.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
- Bonus, commission, or short-term incentive program eligibility
- Equity award program target
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What This Job Offers
Job Type
Full-time
Career Level
Director
