Lead Direct Support Professional

Take Another Chance • Cleveland, OH

1d • Onsite

About The Position

Take Another Chance is seeking an experienced Lead Direct Support Professional to join our team. Lead DSPs serve as on-site leaders within a 24-hour residential HPC setting, helping ensure individuals with developmental disabilities receive safe, structured, and person-centered support while maintaining operational stability, compliance, and continuity of care. We are looking for dependable, accountable professionals who align with our values: Compassion, Opportunity, Dignity, and Evolvement (CODE). This role requires leadership, professionalism, strong communication skills, attention to detail, and the ability to balance operational responsibilities with hands-on support. This is a leadership position within a 24-hour residential setting, with scheduling based on client and operational needs.

Requirements

• At least 18 years of age.
• High school diploma or equivalent.
• 2 years of previous experience in developmental disabilities, residential care, or healthcare.
• 1 year of previous leadership, senior DSP, training, or supervisory experience.
• Valid state driver’s license.
• Reliable daily access to a personal vehicle.
• Active auto insurance meeting state minimum requirements.
• Ability to pass both criminal and driving history background checks
• Valid First Aid/CPR/AED certification (AHA or Red Cross) with in-person skills assessment
• Valid Ohio DODD Medication Administration Certification of at least Category I
• Ability to lift at least 50 LBS and perform physical tasks including bending, reaching, standing for extended periods, and assisting clients with mobility.
• Ability to work assigned shifts consistently to support operational stability and continuity of care.
• Ability to maintain professionalism, accountability, and timely communication in a leadership role.
• Strong leadership, organizational, and problem-solving skills
• Ability to lead by example while maintaining a person-centered approach to care
• Ability to maintain professionalism and accountability in high-responsibility environments
• Strong documentation habits with attention to accuracy, timeliness, and audit readiness
• Strong written and verbal communication skills
• Ability to coach, support, and communicate effectively with staff members
• Basic computer literacy, including the ability to learn and use electronic systems for documentation, charting, communication, scheduling, and training
• Ability to identify, escalate, and help resolve operational or compliance concerns appropriately
• Ability to work both independently and collaboratively to support staff performance, continuity of care, and overall house operations

Nice To Haves

• 3+ years of experience in developmental disabilities or residential care settings
• 1+ years of previous experience serving in a Lead DSP, Team Lead, or similar leadership role
• Previous experience training, mentoring, or coaching staff members.
• Current Ohio DODD Medication Administration certification of Category II and/or III
• 1+ years of previous experience with EVV systems, electronic documentation platforms, and compliance tracking.
• 1+ years of previous experience participating in compliance audits, ISP implementation, incident reporting, and/or staff documentation review.
• Proficiency with Microsoft Office Suite, Microsoft Teams, Brittco, or similar systems.

Responsibilities

• Provide day-to-day leadership, guidance, and support to DSP staff
• Help maintain staffing stability and continuity of care across scheduled shifts
• Assist with onboarding, coaching, and supporting team members
• Promote professionalism, accountability, and effective communication within the home
• Address concerns promptly and escalate issues appropriately when needed
• Ensure services are delivered in accordance with Individual Service Plans (ISPs)
• Support individuals with activities of daily living and community integration as needed
• Monitor and report changes in health, behavior, or safety concerns
• Assist with medication administration oversight and documentation accuracy
• Help maintain a calm, structured, and person-centered environment
• Review and maintain accurate, timely, and audit-ready documentation
• Monitor EVV completion and required communication logs
• Follow all company policies, ISP requirements, Ohio DODD regulations, and safety procedures
• Assist with maintaining medication records, incident documentation, and compliance tracking
• Participate in required trainings and maintain certifications
• Maintain a clean, safe, and organized residential environment
• Assist with household operations, appointments, transportation, and scheduling coordination
• Report maintenance, safety, or operational concerns promptly
• Utilize email, Microsoft Teams, EVV systems, and other electronic documentation platforms effectively

Benefits

• Leadership growth and professional development opportunities
• Opportunity to make a direct impact on both staff success and client outcomes.
• Hands-on leadership experience within a growing organization.
• The chance to make a meaningful difference every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED