Lead Digital Project Manager

Caterpillar Inc.•Peoria, IL

9d•$128,470 - $192,710•Onsite

About The Position

The Global Service organization within PSLD provides world-class support to Cat® dealers across the globe. The Lead Digital Project Manager oversees the planning, organization and implementation of multiple and complex digital projects. This role will drive execution of high-impact, cross-functional initiatives within the Service Events Domain by: • Leading delivery of high-impact initiatives from concept through execution, ensuring alignment to business outcomes and achieving measurable results • Acting as an embedded partner across teams, actively engaging stakeholders to drive clarity, alignment, and sustained forward momentum • Facilitating decision-making and resolving ambiguity, helping teams navigate complex challenges and competing priorities with clear direction • Driving cross-functional alignment on priorities, ownership, and execution approach, ensuring shared understanding and commitment to outcomes • Enabling teams to execute effectively, proactively identifying risks, dependencies, and blockers and working hands-on to remove them • Translating strategy into coordinated action, shaping work into structured initiatives while adapting as priorities and conditions evolve • Owning visibility into progress and outcomes, delivering clear, concise updates that support informed leadership decisions • Fostering a results-oriented environment, holding teams accountable to outcomes while actively supporting successful delivery

Requirements

Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

Nice To Haves

4-year college degree in Business, Engineering, Data Science, Mathematics, or a related field
Experience with Service Events Domain data, including dealer Work Orders, SMCS hierarchies, service response, fluid sampling, inspection, and Cat Interact
Proven ability to work across cross-functional teams, influencing stakeholders and driving alignment without direct authority
Strong relationship management skills, with the ability to build and maintain effective working partnerships across business units, dealers, and peer groups
Clear understanding of customer and dealer needs, with the ability to apply that perspective to support practical and commercially effective solutions
Ability to operate effectively in ambiguous environments, bringing structure and clarity without relying on predefined processes

Responsibilities

Leading delivery of high-impact initiatives from concept through execution, ensuring alignment to business outcomes and achieving measurable results
Acting as an embedded partner across teams, actively engaging stakeholders to drive clarity, alignment, and sustained forward momentum
Facilitating decision-making and resolving ambiguity, helping teams navigate complex challenges and competing priorities with clear direction
Driving cross-functional alignment on priorities, ownership, and execution approach, ensuring shared understanding and commitment to outcomes
Enabling teams to execute effectively, proactively identifying risks, dependencies, and blockers and working hands-on to remove them
Translating strategy into coordinated action, shaping work into structured initiatives while adapting as priorities and conditions evolve
Owning visibility into progress and outcomes, delivering clear, concise updates that support informed leadership decisions
Fostering a results-oriented environment, holding teams accountable to outcomes while actively supporting successful delivery