Lead Digital Product Manager - Workplace Tech IM, Voice, and Video

Wells Fargo Bank • Charlotte, NC

1d • Hybrid

About The Position

Wells Fargo's Workplace Technology organization is seeking a Senior Lead Digital Product Manager to serve as the Workplace Communications & Collaboration Product Lead. This high-visibility role will shape how tens of thousands of employees connect, communicate, and get work done daily. The position offers a unique opportunity to be the sole, accountable product voice for enterprise communications and productivity experiences, encompassing Voice, Instant Messaging, Video, and M365 collaboration tools (including Teams and related productivity platforms). The role involves partnering with senior technology and business leaders to translate workforce needs into product strategy, investment decisions, and user experiences. The Product Lead will own the strategy and roadmap for a broad portfolio including enterprise voice services, unified communications, messaging and meeting platforms, M365 productivity tools, regulated communications capabilities, and AI-enabled collaboration experiences. Success requires ensuring these platforms are technically sound, widely adopted, valued, and continuously improved to meet evolving workforce needs. The role sits at the intersection of employee experience, enterprise productivity, and technology strategy, serving as a trusted advisor to leadership. Key responsibilities include ensuring investments in collaboration and communication technologies align with business priorities, are secure and compliant by design, resilient, and measurable in terms of productivity and experience outcomes. Collaboration with engineering, operations, security, risk, compliance, and support teams is essential for delivering seamless and scalable communication experiences. This role is ideal for leaders energized by influencing at scale, shaping the future of work, and driving significant improvements in employee communication and collaboration.

Requirements

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Microsoft Teams & Voice platform expertise – Strong experience with Microsoft Teams, including meetings, conferencing, Teams Phone, and integration with enterprise voice solutions
• Voice, IP Telephony & Trader Voice experience (5+ years) – Experience managing or designing Voice/Conferencing solutions , IP Telephony , and Trader Voice systems in complex, high‑availability environments
• Microsoft 365 & collaboration integration knowledge – Deep understanding of how Teams integrates with SharePoint, OneDrive, Outlook/Exchange, Planner, Loop, and OneNote
• Security, identity, and compliance awareness – Working knowledge of Entra ID (Azure AD), voice security controls, guest access, information protection, retention, and regulatory requirements impacting communications platforms
• Trader Voice, IP Telephony & Voice engineering experience (5+ years) – 5+ years designing and managing Trader Voice systems , IP Telephony , and Voice/Conferencing solutions supporting low‑latency, high‑availability, and mission‑critical trading operations
• Capital markets collaboration & workflow understanding – Strong knowledge of how voice, chat, and collaboration tools support trading, sales, research, and operations workflows , including multi‑line communications and escalation scenarios

Responsibilities

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
• Act as key participant in large-scale planning
• Review and analyze complex digital strategy for product/functionality/experience area
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Lead a broad team of digital professionals to meet deliverables and drive new initiatives
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
• Potentially lead projects, teams or serve as a peer mentor

Benefits

• Hybrid Work Schedule with 3 days a week in office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed