Lead Digital Product Manager - Merchant Services

Wells Fargo Bank•Charlotte, NC

2d•Hybrid

About The Position

Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services Product team. In this role, you will foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics. You will drive execution and be accountable for all work coming out of the scrum team, ensuring stories, tasks, and defects meet Jira Hygiene standards. You will lead feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies, ensuring user stories meet Definition of Ready (DoR) and Definition of Done (DoD). You will leverage Jira reporting to monitor team performance and board health, share results, and escalate as needed. You will accept user stories after they have met the acceptance criteria and definition of completion. You will collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise. You will influence and contribute to the capability roadmap development process (i.e., scoping & prioritization). You will lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact. You will make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures, and/or compliance requirements. You will lead a broad team of digital professionals to meet deliverables and drive new initiatives. Potentially lead projects, teams or serve as a peer mentor.

Requirements

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
4 + years of experience with Agile methodology of project delivery, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog.
Experience writing requirements for stories and working with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira.
Exceptional problem-solving abilities and critical thinking skills to discern customer, technical and process impacts.
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.
Demonstrated track record of effective influencing and collaboration at all levels.
Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives.
Excellent written and oral communication skills with ability to clearly communicate results.
Experience navigating through ambiguity.

Nice To Haves

Knowledge and understanding of Merchant Services in the financial services industry.

Responsibilities

Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics.
Drive execution and be accountable for all work coming out of the scrum team.
Ensure stories, tasks, and defects meet Jira Hygiene standards.
Lead the feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies.
Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD).
Leverage Jira reporting to monitor team performance and board board health, share results, and escalate as needed.
Accept user stories after they have met the acceptance criteria and definition of completion.
Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise.
Influence and contribute to the capability roadmap development process (i.e., scoping & prioritization).
Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.
Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures, and/or compliance requirements.
Lead a broad team of digital professionals to meet deliverables and drive new initiatives.
Potentially lead projects, teams or serve as a peer mentor.