Lead Digital Care Virtual Patient Safety Companion

OSF HealthCare • Peoria, IL

22h

About The Position

The Digital Care, Lead Virtual Patient Safety Companion supports daily operations by assisting with workflow coordination, training, onboarding, and providing guidance to Digital Care Virtual Patient Safety Companions in alignment with department leadership. This role is responsible for assigning workloads, coordinating tasks, and serving as a communication point with facility leadership as needed. The Lead also performs the Digital Care Virtual Patient Safety Companion duties as required.

Requirements

• High School Diploma/GED
• 6 months of experience as a Safety Companion
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Proven efficiency in multitasking, with the ability to prioritize simultaneous situations.
• Demonstrated excellent telephone etiquette, with the ability to communicate compassionately and professionally with patients, using microphone and headset.
• Demonstrated ability to follow detailed written and oral instructions.

Nice To Haves

• 1-year direct patient care experience such as a sitter, nursing assistant, nursing student, or monitor technician
• Demonstrated understanding and proficient in the use of the electronic medical records

Responsibilities

• Assisting with workflow coordination, training, and onboarding of Digital Care Virtual Patient Safety Companions.
• Providing guidance to Digital Care Virtual Patient Safety Companions in alignment with department leadership.
• Assigning workloads and coordinating tasks.
• Serving as a communication point with facility leadership as needed.
• Performing Digital Care Virtual Patient Safety Companion duties as required.

Benefits

• Comprehensive and market-competitive total rewards package
• Benefits, compensation, recognition and well-being offerings
• Focus on the whole person and engage with their current stage of life and career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED