Lead DevOps Engineer

Tulip Interfaces • Somerville, MA

14h • Hybrid

About The Position

Tulip, a leader in AI-native frontline operations, is seeking a Lead DevOps Engineer to join their team in Somerville, MA. This role is crucial for companies looking to equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip's no-code platform, powered by embedded AI, is transforming industrial environments. The ideal candidate is a senior infrastructure engineer who excels at building automation, designing for resilience, and owning the full lifecycle of cloud infrastructure. This role involves coaching and mentoring other DevOps Engineers, promoting technical best practices, tooling, and operational patterns to enhance the team's collective capabilities.

Requirements

• 5-7+ years of hands-on DevOps or Infrastructure Engineering experience, with demonstrated ownership of production cloud environments at scale
• Proficiency with modern cloud infrastructure tooling — experience with Kubernetes, Helm, Terraform, Ansible, and major cloud providers (AWS and/or Azure) is highly relevant
• Proven experience mentoring and coaching engineers — whether formally or informally — and a genuine interest in developing the people around you
• Experience managing enterprise-grade data persistence layers, including NoSQL and SQL databases, key/value stores, and messaging systems (e.g., AMQP, MQTT)
• Familiarity with observability and monitoring tooling (e.g., Prometheus, Mimir, Thanos, Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment
• Comfort driving team rituals — sprint planning, standups, retrospectives — and contributing to a high-performing team culture
• Exposure to modern programming or scripting languages used in infrastructure contexts (e.g., Go, TypeScript, Python, Bash)
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
• United States Citizenship

Responsibilities

• Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia
• Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally
• Contribute to and help shape the infrastructure technical roadmap in partnership with engineering leadership
• Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle
• Build automation tooling and internal systems that reduce operational toil and increase developer velocity and bring the team along in building and owning them
• Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing
• Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis
• Mentor and coach junior and mid-level engineers through code reviews, pairing sessions, and regular technical guidance
• Serve as a close partner to application engineering teams throughout the SDLC, providing infrastructure guidance and support
• Participate in the on-call rotation and help establish on-call best practices that scale as the team grows

Benefits

• Company equity
• Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule
• Unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

What This Job Offers

• Job Type: Full-time
• Career Level: Senior