Lead Design Researcher

Alliant Credit Union•Chicago, IL

23h

About The Position

Lead and advance mixed‑methods design research that informs product, service, and experience decisions across the credit union. Bring expertise in quantitative research and analytical methods, complemented by qualitative research and human‑centered design practices. Plan and execute research, translate insights into actionable recommendations, and partner with other teams to improve member experiences.

Requirements

Minimum - 4 Year Bachelors Degree in Sociology, Human‑Computer Interaction, Psychology, Cognitive Science, Statistics, or related
Minimum - 3 Years of Design research, user research, or human‑centered research, with demonstrated quantitative and mixed‑methods expertise or related
7 years of Design research, user research, or human‑centered research, with demonstrated quantitative and mixed‑methods expertise or related

Nice To Haves

Preferred - Graduate Degree in Sociology, Human‑Computer Interaction, Psychology, Cognitive Science, Statistics, or related
Preferred - 5 Years Design research, user research, or human‑centered research, with demonstrated quantitative and mixed‑methods expertise or related

Responsibilities

Lead the planning, design, and execution of mixed methods quantitative and qualitative research across descriptive, generative, evaluative, and analytical research domains
Utilize methods including in-depth interviews, diary studies, conjoint analysis, MaxDiff, TURF analysis, survey‑based experimentation to inform product, service, and experience decisions
Design statistically sound research studies, including sampling approaches, questionnaire design, and data quality standards
Communicate research findings through compelling storytelling, visualizations, and presentations tailored to diverse stakeholder groups
Apply human‑centered design principles and methods to research planning, synthesis, and insight activation, ensure research is grounded in member needs and business context
Collaborate with service designers and design strategists to inform experience orchestration, service concepts, and strategic direction
Represent the voice of the member, consumer, and internal customers across initiatives
Plan and facilitate research‑driven workshops, synthesis sessions, and stakeholder working sessions to align teams around insights and implications
Build trusted partnerships with product, digital, UX, marketing, operations, partnerships, and leadership teams.
Contribute to the development and maturation of Alliant’s design research practice by elevating research rigor, strengthening evidence-based decision-making, and improving standards, tools, templates, and governance
Continuously evaluate and improve research approaches, methodologies, and tools