Lead Delivery Driver - Full Time

CVS Health•Richmond, VA

12d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Delivery Driver Lead is responsible for the quality and efficiency of the delivery drivers and their operations. In this high impact role, you will serve as a liaison between long term care facilities and delivery staff. You will train all transport personnel.

Requirements

Driver’s license in good standing and a clean driving record
Must maintain a valid driver's license
Ability to use routing software (if applicable)
Ability to drive a standard transmission IF necessary
Verifiable High School Diploma or GED is required
The ability to concentrate on a task over a period without being distracted
Use and understand verbal and written communication to interact with customers and colleagues
Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
The ability to use math to solve a problem, such as calculating day’s supply of a prescription
Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
Choosing the best course of action when faced with a complex situation with several available options

Nice To Haves

Customer service orientation

Responsibilities

Coordinate work schedules and delivery routes
Monitor work flow to analyze patterns and trends
Review and set standards for staff
Provide timely and accurate delivery of medication, equipment, products and/or supplies into long term care facilities or patient’s homes
Conduct routine staff meetings
Train all transportation personnel
Respect the privacy, confidentiality, and security of patient information and property
Access only the minimum amount of patient protected health information needed to perform your job
Coordinate all special deliveries with the operations supervisor on duty
Maintain vehicles in good and safe condition to comply with DOT, OSHA, state and federal regulations, and Omnicare policies and procedures
Follow all applicable government regulations including HIPAA
Display behavior which exemplifies employee code of conduct guidelines
Ensure shipments are accurate and deliveries are timely.
Perform physical inventories.
Sort all baskets from V2 according to facility units, location, and delivery times
Scans all medication pending for delivery
Prepares manifests and ancillary paperwork to correspond to appropriate nursing facility.
Retrieve medication totes from PVII pharmacists that are to be scanned for delivery (STATs included)
Check bins before delivery departure for missed meds
During down times assist pharmacy floor for additional support.
Scans manifests into system for confirmation of delivery.
Take important steps to ensure all medication needs and regulatory compliance standards are met for our patients and they demonstrate ethical conduct and maintain patient confidentiality at all times.
Maintain and full compliance with all Federal, State and Local laws and regulations
Maintain highest professional and ethical standards