Lead Deli Production Team Member

Pilot Company•Dallas, TX

About The Position

The Lead Deli Production Team Member provides operational support to the Deli management team. The role supervises restaurant activities during non-peak service hours and at other times as needed, while also working hourly positions. The position helps maintain operational and hospitality standards, supports team members during shifts, and helps ensure food preparation, cash handling, safety, cleanliness, product availability, and marketing standards are followed. The role also assists management with training and cross-training and reports performance or discipline concerns to the Deli General Manager.

Responsibilities

Maintain PTC restaurant operational standards and execute the shift plan.
Follow up on assigned tasks and assist the management team.
Work hourly positions as needed.
Monitor food preparation, register procedures, and cash-handling policies and processes.
Meet PTC Hospitality standards and provide direction to team members during shifts.
Ensure deli cleaning processes and methods are followed.
Monitor labor usage and compliance with break policies.
Follow deli plans and objectives set by the Deli General Manager and adhere to PTC processes and policies.
Assist with training and cross-training team members as directed.
Maintain safe working conditions by following safety and security policies and processes.
Ensure team members adhere to PTC dress-code standards.
Follow maintenance processes and methods.
Advise the Deli General Manager about performance or discipline problems.
Ensure acceptable execution of suggestive selling, product, food safety, and cleanliness standards.
Ensure compliance with PTC marketing requirements and that products are available and fresh.
Perform other duties as assigned by management.