Lead Deli Clerk

Hilton Grand Vacations • Wisconsin Dells, WI

1d • Onsite

About The Position

This position is for a Lead Deli Clerk at Christmas Mountain Village, a Hilton Vacation Club in Wisconsin Dells, WI. The role involves leading daily deli operations, maintaining high standards of food quality, cleanliness, and guest service. The Lead Deli Clerk will motivate, coach, and support Deli Clerks, ensure compliance with food safety regulations, handle guest interactions, monitor inventory, and assist with training. The company, Hilton Grand Vacations (HGV), emphasizes a people-first culture and offers various benefits and opportunities for growth.

Requirements

• High School Diploma or GED required.
• Minimum 2 years of customer service experience in a food and beverage environment.
• Strong knowledge of food safety and sanitation practices.
• Ability to work any day of the week and any shift, including weekends and holidays.
• Must possess or have the ability to obtain a current Food Handler Certification.
• Strong communication, coaching, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Able to stand/walk for prolonged periods of time.

Nice To Haves

• Previous team lead experience preferred.
• 3+ years of food and beverage experience.
• Previous deli, café, grocery, or quick-service restaurant leadership experience.
• Cash handling and inventory management experience.
• Alcohol Awareness Certification.
• Food Safety Certification (ServSafe or equivalent).
• Resort, hotel, or hospitality industry experience.
• Experience training and mentoring team members.

Responsibilities

• Lead daily deli operations while maintaining high standards of food quality, cleanliness, and guest service.
• Motivate, coach, and support Deli Clerks to deliver exceptional customer experiences.
• Ensure compliance with all food safety, sanitation, and health regulations.
• Greet guests, take orders, and resolve service concerns promptly and professionally.
• Monitor product quality, freshness, presentation, and inventory levels.
• Assist with training new team members on company standards, food handling procedures, and operational practices.
• Support cash handling procedures and ensure accurate transactions.
• Collaborate with leadership to maintain operational efficiency and achieve departmental goals.
• Respond to guest requests to ensure the highest levels of satisfaction for owners and guests.
• Other duties as assigned by leadership.

Benefits

• Day 1 Benefit Eligibility
• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED