Lead Deli Clerk

Hilton Grand Vacations • Wisconsin Dells, WI

2d • Onsite

About The Position

This position is for a Lead Deli Clerk at Christmas Mountain Village, a Hilton Vacation Club in Wisconsin Dells, WI. The role requires a service-focused leader with strong food safety knowledge, excellent customer service skills, and experience guiding teams in a fast-paced food and beverage environment. The company emphasizes a people-first culture and offers opportunities for growth and development.

Requirements

• High School Diploma or GED required.
• Minimum 2 years of customer service experience in a food and beverage environment.
• Strong knowledge of food safety and sanitation practices.
• Ability to work any day of the week and any shift, including weekends and holidays.
• Must possess or have the ability to obtain a current Food Handler Certification.
• Strong communication, coaching, and problem-solving skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Able to stand/walk for prolonged periods of time

Nice To Haves

• Previous team lead experience preferred.
• 3+ years of food and beverage experience.
• Previous deli, café, grocery, or quick-service restaurant leadership experience.
• Cash handling and inventory management experience.
• Alcohol Awareness Certification.
• Food Safety Certification (ServSafe or equivalent).
• Resort, hotel, or hospitality industry experience.
• Experience training and mentoring team members.

Responsibilities

• Lead daily deli operations while maintaining high standards of food quality, cleanliness, and guest service.
• Motivate, coach, and support Deli Clerks to deliver exceptional customer experiences.
• Ensure compliance with all food safety, sanitation, and health regulations.
• Greet guests, take orders, and resolve service concerns promptly and professionally.
• Monitor product quality, freshness, presentation, and inventory levels.
• Assist with training new team members on company standards, food handling procedures, and operational practices.
• Support cash handling procedures and ensure accurate transactions.
• Collaborate with leadership to maintain operational efficiency and achieve departmental goals.
• Respond to guest requests to ensure the highest levels of satisfaction for owners and guests.
• Other duties as assigned by leadership.

Benefits

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED