Lead Cybersecurity-IAM Operations AI‑Enabled–SailPoint IdentityIQ-ISC

AT&T•Charlotte, NC

4d•Onsite

About The Position

This role provides advanced IAM operations support for SailPoint IdentityIQ and Identity Security Cloud (ISC) while serving as a hands-on contributor to AI enablement across access operations. The position focuses on Tier 3 access operations and the practical application of AI and LLMs to improve operational efficiency, analysis, and execution, under the direction of IAM leadership. The individual will spend a significant portion of their early tenure building, piloting, and operationalizing AI-assisted tooling and workflows to support access operations. The objective is to reduce manual effort, improve consistency, and enable IAM operators and partner teams to work more effectively, while maintaining strong governance, audit alignment, and operational rigor. This role requires hands-on experience applying large language models (LLMs) to operational workflows, including: Building retrieval-augmented generation (RAG) assistants over IAM runbooks and SOPs Creating LLM-assisted triage for SailPoint IIQ / ISC operational failures (e.g., aggregation, provisioning, and workflow errors) Generating operator-ready summaries and insights from SailPoint task results, logs, and audit outputs. Preferred experience includes familiarity with SailPoint’s native AI capabilities, such as AI-Driven Identity Security, Access Recommendations / peer group analysis, and exposure to Harbor Pilot within Identity Security Cloud.

Requirements

Strong hands-on SailPoint operations experience, including workflows, aggregations, identity lifecycle (JML), and troubleshooting.
Demonstrated ability to apply AI or machine-learning techniques to operational problems (analysis, triage, automation, or decision support).
Strong analytical and problem-solving skills, particularly in complex production environments.
Experience working in audit-sensitive IAM environments (SOX, access reviews, entitlement governance).
Clear communication skills and the ability to execute independently with minimal oversight.
Experience with SailPoint AI-Driven Identity Security, including SaaS-delivered analytics for IdentityIQ and Identity Security Cloud.
Hands-on experience configuring Access Recommendations (thumbs-up / thumbs-down decision recommendations) for: Access certifications, Access request approvals.
Familiarity with SailPoint’s peer group analysis model used to recommend access decisions and identify outliers during certifications.
Understanding of SailPoint’s use of machine learning and LLM-backed services within supported cloud regions to power access recommendations and identity intelligence.
Experience using LLMs or AI services to analyze SailPoint operational data such as task results, logs, workflows, audit events, or entitlement metadata.
Experience building AI-assisted tooling for: Incident and failure triage, Root-cause pattern detection, Runbook or SOP assistance, Operational summarization or insights.
Familiarity with guardrails that ensure AI is assistive only and does not bypass IAM governance or approval controls.
Azure operational experience (Key Vault, Log Analytics, containers, APIs).
SQL or data analysis experience for operational insight and troubleshooting.
Experience building operational tooling, scripts, or automation.
Familiarity with SOX attributes, elevated access models, and entitlement governance.

Nice To Haves

Familiarity with SailPoint’s native AI capabilities, such as AI-Driven Identity Security, Access Recommendations / peer group analysis, and exposure to Harbor Pilot within Identity Security Cloud.

Responsibilities

Provide Tier 3 operational support for SailPoint IdentityIQ and ISC.
Work closely with IAM leadership, engineering, product, security, and compliance teams.
Partner with application onboarding teams to validate entitlement catalogs and metadata.
Communicate operational findings and AI-assisted insights clearly to stakeholders.
Support peer knowledge sharing and operational consistency without people-management responsibility.
Execute Tier 3 production support for SailPoint IdentityIQ (IIQ) and Identity Security Cloud (ISC).
Build and operationalize AI-assisted tools and workflows to improve access operations, incident response, and analysis.
Reduce manual effort and operational friction through intelligent automation and AI-assisted decision support.
Support stable, auditable, and scalable IAM operations in a production environment.
Collaborate closely with IAM leadership while remaining hands-on in production operations.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.