Lead, Customs Compliance

Watchpoint Logistics, Inc.•Burlingame, CA

1d•$36 - $42•Hybrid

About The Position

The Lead, Customs Compliance ensures adherence to U.S. Customs and Border Protection, TSA, and NVOCC regulations and supports the VP of Compliance & Quality in maintaining compliance and mitigating risk. This hybrid position requires reliable commuting to the Burlingame, California office twice a week. Starting pay is $36 to $42 per hour, with exact compensation based on skills, experience, education, customs licensure status, and location. The role audits customs work performed by the international team, tracks activity and risk mitigation, and trains the import team on updates to the Watchpoint Supervision and Control manual. It also maintains customs-related accounts, bonds, and written procedures; supports CTPAT and TSA compliance; and provides backup to brokerage or international teams as needed. Watchpoint describes itself as a small, experienced multidisciplinary team that values individual strengths and contributions. Its stated mission is to be the employer of choice and achieve high employee and customer satisfaction in the transportation and logistics industry. The company relies on employee feedback to support professional and personal growth. Watchpoint Logistics, Inc. is an equal opportunity employer.

Requirements

Proficient use of computer systems and applications, including NetCHB, ACE, CTPAT Portal, Cargowise, and Salesforce, as trained or required.
Make effective use of available time and resources and take personal responsibility for work quality and timeliness.
Demonstrate flexibility in promptly resolving compliance inaccuracies and exercise good judgment in resolving disputes or problems.
Communicate and collaborate effectively with team members and support other team members or departments when appropriate.
Express information clearly, concisely, and accurately verbally and in writing; demonstrate active listening and seek to understand others' perspectives.
Use a solution-focused approach and judgment to resolve issues, help identify root causes, and implement process improvements.
High school diploma.
Minimum 5 years of industry experience as an entry writer, with the ability to process various brokerage entries, in-bonds, single and annual bonds, and related audits.

Nice To Haves

Valid Customs Broker License preferred.

Responsibilities

Conduct regular audits of customs work performed by the international team, reviewing 100% of all transactions (entries and in-bond) each month.
Produce a monthly customs work scorecard tracking activity and risk mitigation.
Conduct mandatory annual and applicable periodic training for the import team on updates to the Watchpoint Supervision and Control manual.
Use CRM and HRIS to locate facility addresses, contact details, and organization charts to perform audits or route customer or vendor calls to the appropriate CSR or department.
Ensure Watchpoint’s ACE account and bonds remain current.
Assist with CTPAT and TSA compliance, including updating documents and applicable internet portals and overseeing required program elements at Watchpoint facilities.
Ensure written procedures encompassing customs work remain updated and relevant, including the Watchpoint Supervision and Control manual.
Provide backup support to brokerage or international teams when needed.
Perform additional duties as assigned.