Lead, Customs Compliance

Watchpoint Logistics•Burlingame, CA

22h•Hybrid

About The Position

The Lead, Customs Compliance ensures adherence to U.S. Customs and Border Protection, TSA, and NVOCC regulations, supporting the VP of Compliance & Quality in maintaining compliance and mitigating risk. This hybrid position requires reliable commuting to the Burlingame, California office twice a week. The role audits customs work performed by the international team, tracks activity and risk mitigation, and trains the import team on updates to the Watchpoint Supervision and Control manual. It also helps maintain compliance programs and documentation, keeps the company’s ACE account and bonds current, and provides backup support to brokerage or international teams as needed. Watchpoint describes itself as a small, experienced, multidisciplinary team that values individual strengths and contributions. Its mission is to be an employer of choice and achieve high employee and customer satisfaction in transportation and logistics. The company uses employee feedback to support professional and personal growth and is an equal opportunity employer.

Requirements

High school diploma.
At least 5 years of industry experience as an entry writer.
Ability to process various brokerage entries, in-bonds, single and annual bonds, and related audits.
Proficient use of computer systems and applications, including NetCHB, ACE, CTPAT Portal, Cargowise, and Salesforce, as trained or required.
Ability to express ideas and information clearly, concisely, and accurately, verbally and in writing.
Ability to listen actively and understand others’ perspectives.
Solution-focused approach to problems and sound judgment in resolving issues.
Ability to reliably commute to the Burlingame, California office twice a week.

Nice To Haves

Valid Customs Broker License preferred.

Responsibilities

Conduct regular audits of customs work performed by the international team, reviewing 100% of all entries and in-bond transactions each month.
Produce a monthly customs work scorecard tracking activity and risk mitigation.
Conduct mandatory annual training, and periodic training as applicable, for the import team on updates to the Watchpoint Supervision and Control manual.
Use CRM and HRIS systems to locate facility addresses, contact details, and organization charts to perform audits or route customer or vendor calls to the appropriate CSR or department.
Ensure Watchpoint’s ACE account and bonds remain current.
Support CTPAT and TSA compliance by updating documents and applicable internet portals and overseeing required program elements at Watchpoint facilities.
Ensure written procedures encompassing customs work, including the Watchpoint Supervision and Control manual, remain updated and relevant.
Provide backup support to brokerage or international teams when needed.
Perform additional duties as assigned.
Make effective use of available time and resources and take responsibility for work quality and timeliness.
Resolve compliance inaccuracies promptly and exercise sound judgment when addressing disputes or problems.
Communicate and collaborate effectively with team members and support other team members or departments.
Assist in identifying root causes and implementing process improvements.