Lead Customer Success Engineer

TRC Companies • NC-Raleigh, NC

2d • $63,960 - $95,000 • Remote

About The Position

TRC is looking for a Lead Customer Success Engineer with the ability to handle software technical support and software testing. The ideal candidate will possess excellent problem-solving abilities, communication skills, ability to self-manage projects, and be comfortable working in a collaborative team environment.

Requirements

• 5 years experience with GIS technologies, understanding of ESRI technology is required, specifically ESRI server technology including ArcGIS Enterprise / Portal.
• Experience communicating with customers with varying technical aptitudes in GIS and information technology
• Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
• Self-starter, team player, with ability to bring alternate points of view to the discussion.
• Strong organizational skills and collaboration skills required.

Responsibilities

• Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
• Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
• Partner with team members to identify common patterns, align on the best path forward, and solve cases.
• Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers.

Benefits

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed