Lead Customer Success Engineer

TRC Companies, Inc. • Raleigh, NC

2d • Hybrid

About The Position

TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive, long-lasting impacts for our communities and our clients in the power and energy, transportation and infrastructure, environmental, and property and buildings sectors. As part of our team, you’ll discover a world of opportunities to connect with innovative thinkers, forge your path, and have fun tackling the world’s most challenging projects. At TRC, Member of WSP, you can have a rewarding career on every level. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC is looking for a Lead Customer Success Engineer with the ability to handle software technical support and software testing. The ideal candidate will possess excellent problem-solving abilities, communication skills, ability to self-manage projects, and be comfortable working in a collaborative team environment.

Requirements

• 5 years experience with GIS technologies, understanding of ESRI technology is required, specifically ESRI server technology including ArcGIS Enterprise / Portal.
• Experience communicating with customers with varying technical aptitudes in GIS and information technology
• Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
• Self-starter, team player, with ability to bring alternate points of view to the discussion.
• Strong organizational skills and collaboration skills required.

Responsibilities

• Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions.
• Analyze customer issues to identify, understand, and articulate the core problem and potential solutions.
• Partner with team members to identify common patterns, align on the best path forward, and solve cases.
• Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers.

Benefits

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed