Lead Customer Success Engineer - West

Veeam Software

1d•$127,200 - $325,600•Remote

About The Position

Veeam is seeking a Lead Customer Success Engineer who is collaborative, articulate, organized, and possesses a strong technical understanding of Veeam's Securiti AI solutions. This role is driven by maximizing customer success and outcomes, requiring a blend of soft and technical skills. As the primary technical owner for the Securiti Data Command Center platform, you will lead customer onboarding, adoption, and optimization. Your responsibilities will include proactively identifying churn risks and upsell opportunities, and applying deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.

Requirements

12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

Nice To Haves

Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.

Responsibilities

Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
Collaborate on adoption and expansion initiatives to drive customer success.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.

Benefits

Unlimited paid time off
12 paid holidays including 4 global VeeaMe Days for self-care
24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning