Lead Customer Service Technician
About The Position
Opera Beds, a leading hospital bed manufacturer, is seeking a Lead Customer Service Technician to bridge hands-on field work with office-based customer support and operational coordination. This role is ideal for a practical, organized professional who can primarily assist with managing administrative tasks, logistics communication, and after-sales support as well as equipment installations in customers’ homes. The successful candidate will bring strong customer service skills, a friendly and professional demeanor, and the ability to de-escalate issues while working with customers and service partners. This position is primarily based onsite in Lady Lake, FL, with initial training focused in the office and regular time spent in the field supporting installations.
Requirements
- 5+ years of relevant experience in a technical, warehouse, field service, or operational environment, with demonstrated ability to multitask and adapt to changing daily priorities.
- Practically-minded and solutions focused.
- US driving licence and able to drive within a 3-hour radius of Lady Lake.
- Ability to communicate professionally with customers, maintain a friendly demeanor, and de-escalate difficult situations while protecting the customer experience.
- Strong ability to manage day-to-day service operations, coordinate schedules and priorities, work with logistics partners, and support both field activity and office-based workflows.
- Proven ability to stay organized and handle multiple priorities at once.
Responsibilities
- Overseeing the post-sale customer experience for clients.
- Looking after, delighting, and going the extra mile for clients.
- Overseeing a live list of customer orders through the fulfillment, shipping and setup process.
- Working closely with logistics partners to ensure a seamless experience for clients.
- Product setup directly into homes for D2C clients across the USA.
- Being the main contact for any product support requests from both clients or logistics partners.
- Carrying out product installs and repairs in the nearby area (Primarily The Villages but also Orlando, Tampa and Jacksonville).
Benefits
- Company vehicle for installs based at main office.
- Progression to include an assistant technician as client volume increases.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
