Lead Customer Service Technician

ExtensisHR • Lady Lake, FL

12d • Hybrid

About The Position

Opera Beds, a leading hospital bed manufacturer, is seeking a Lead Customer Service Technician. This role bridges hands-on field work with office-based customer support and operational coordination. The ideal candidate is a practical, organized professional who can manage administrative tasks, logistics communication, and after-sales support, as well as equipment installations in customers' homes. The position requires strong customer service skills, a friendly and professional demeanor, and the ability to de-escalate issues. This role is primarily based onsite in Lady Lake, FL, with initial office training and regular field time supporting installations.

Requirements

• 5+ years of relevant experience in a technical, warehouse, field service, or operational environment.
• Demonstrated ability to multitask and adapt to changing daily priorities.
• Practically-minded and solutions-focused.
• US driving license and ability to drive within a 3-hour radius of Lady Lake.
• Ability to communicate professionally with customers, maintain a friendly demeanor, and de-escalate difficult situations.
• Strong ability to manage day-to-day service operations, coordinate schedules and priorities, work with logistics partners, and support both field activity and office-based workflows.
• Proven ability to stay organized and handle multiple priorities at once.

Responsibilities

• Overseeing the post-sale customer experience for clients.
• Managing a live list of customer orders through the fulfillment, shipping, and setup process.
• Working closely with logistics partners to ensure a seamless client experience.
• Directly setting up products for D2C clients across the USA in their homes.
• Serving as the main contact for product support requests from clients or logistics partners.
• Carrying out product installs and repairs in the nearby area (Primarily The Villages but also Orlando, Tampa and Jacksonville).

Benefits

• Company vehicle for installs based at main office.
• Hybrid work model: Office based with requirement to be on installs 1-2 days per week.
• Salary: $55-65k/year, commensurate with experience.
• Progression to include an assistant technician as client volume increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed