Lead Customer Service Representative
Kisco Senior Living•San Rafael, CA
•Onsite
About The Position
The Lead Customer Service Representative at Drake Terrace provides exceptional customer service that establishes a warm, secure and friendly atmosphere in the community.
Requirements
- Bring a smile to work every day
- Be a great team player
- High school graduate
- Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed
Nice To Haves
- One to three years of senior living, customer service, or related experience preferred
- Experience with a high-volume phone call work environment preferred
Responsibilities
- Monitor residents, guests and or visitors coming in and out of the community
- Take the lead in the day-to-day administration of the move-in and welcome process
- Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk
- Assist residents with requests as needed
- Maintain a neat and clean front desk and entrance area
- Respond to emergencies and supply emergency personnel
- Audit records and files
Benefits
- Competitive pay
- A free meal per shift
- Healthcare Benefits including Vision & Dental (Full-time only)
- Matching 401k (Full-time only)
- Paid Time Off
- Rewards and Bonus Opportunities
- Continuous Training and Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
