Lead Customer Service Rep

Verst Careers • Florence, KY

3d • Onsite

About The Position

Performs the functions of a Customer Service Representative (CSR) while assisting with the training and supervision of customer service associates.

Requirements

• High School diploma or GED.
• Minimum 2 years' experience as a Customer Service Representative.
• Thorough and working knowledge of company warehouse management system applications, Microsoft Office, and ability to type 30 wpm minimum.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment.
• Ability to work efficiently with a professional, customer friendly attitude.

Responsibilities

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on standard operation procedures (SOP).
• Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
• Reviews month end system reports to ensure the complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.
• Participates in departmental or interdepartmental meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED