Lead, Customer Service CSC

Lincare • Philipsburg, PA

12d

About The Position

This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Requirements

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology if applicable
• Effectively communicate with co-workers and patients alike
• Help with the training of employees if applicable
• Calculate figures and amounts in reference to frequency and doses dispensed if applicable
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees according to approved procedures if applicable
• Computer entry experience necessary

Responsibilities

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel If applicable
• Actively participates in the training of all Customer Service personnel including new hires if applicable
• Monitors the flow of orders to and from the Customer Service Department
• Deletes corrects or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED