Lead Customer Service Clerk- Warehouse Logistics

ID Logistics US•Carneys Point Township, NJ

1d•Onsite

About The Position

The Lead Customer Service Clerk is responsible for leading and training the Customer Service team in the logistics office and warehouse. This role ensures that phones are answered and customer and vendor inquiries are addressed promptly to meet business needs. The candidate will also be responsible for following corporate and site-specific Good Manufacturing Practices, reporting noncompliance, and observing all company safety rules while assisting in their enforcement.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one year related experience in inventory control and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as percentages and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Lead and train Customer Service team in logistics office and warehouse ensuring that phones are being answered and customer and vendor inquiries are addressed in a timely manner for the business needs.
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.
Update and send Weekly Operations Report to General Manager Distribution Center Manager and Warehouse Supervisor.
Train, delegate and support training of new CSR’s and/or of newly added tasks to CSR’s.
Process ancillaries.
Lead, execute and delegate the process of entering Chep/Peco truck dailys and emails to customer, ID Logistic leadership team and Inventory Control team.
Assist other CSR’s with daily issues.
Update DC breakdown of volumes.
Input invoices into computer system.
Perform end of month billing and reconciliation.
Input and receive purchase orders.
Input inbounds and outbound into applications.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer and vendor calls.
Order office supplies through approved vendors.
Supply safety vests and visitor badge for guests and vendors.
Keep updated files of all vendors including invoices and purchase order numbers.
Update visitor log.
Update and send Weekly Operations Report to leadership team and clients.
Lead, execute and delegate process and keep track of inbounds and outbounds on a daily basis and keep ID Logistic leadership and client informed.
Transfer customer calls to appropriate associate.
Recommend process improvements.
Answer phones and respond to customer requests.
Perform other duties as assigned.