Lead Customer Operations Specialist

GE Aerospace • Indianapolis, IN

6d • Onsite

About The Position

The Lead Customer Operations Specialist is responsible for driving end-to-end performance for assigned Engine Programs, serving as the primary point of contact for GE Internal Product Line teams to ensure seamless translation of customer needs into executable plans. This role is responsible for leading cross functional plans with manufacturing, quality, engineering, and sourcing to deliver on Safety, Quality, Delivery, and Cost commitments. Success requires strong stakeholder management, data-driven decision-making, and proactive issue resolution to meet customer needs.

Requirements

• Bachelor’s Degree from an accredited college or university (or a high school diploma/GED with a minimum of 4 years’ Materials and Production Planning experience)
• Minimum 3 years Manufacturing Operations experience, Materials and Production Planning experience or GE Leadership Program Graduate in lieu of experience
• Ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Nice To Haves

• Demonstrate ability to analyze and resolve problems.
• Demonstrate ability to lead programs / projects.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Experience in materials management (forecasting, master scheduling, planning, fulfillment, and/or SIOP)
• Certification in Planning and Inventory Management
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

Responsibilities

• Serve as the primary interface for GE Product Lines, managing day-to-day communications, coordinating Daily management within team on site, and helping to drive execution of material plans within the shop
• Drive schedule adherence, expedite priorities, and lead recovery plans to protect on-time delivery and inventory health
• Lead operating rhythms with manufacturing, sourcing, quality, and engineering to remove roadblocks, mitigate risk, and execute on customer commitments
• Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, or engineering.
• Takes new perspective on existing solutions.
• Use technical experience and expertise for data analysis to support recommendations.
• Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Partner with Quality to ensure customer requirements, specs, and regulatory standards are met; drive corrective actions and continuous improvement

Benefits

• medical, dental, vision, and prescription drug coverage
• access to a Health Coach from GE Aerospace
• Employee Assistance Program
• GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions
• access to Fidelity resources and planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability insurance
• life insurance
• paid time-off for vacation or illness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level