Lead Counter Sales Associate

White Cap•Fort Worth, TX

1d•Onsite

About The Position

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for a Lead Counter Sales Associate! Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White Cap family of brands supplies of our nation’s largest construction projects, including stadiums, roads, bridges, highways, residential housing and more. We are hiring immediately for a Lead Counter Sales Associate! White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.

Requirements

Generally, has 7+ years of experience.

Nice To Haves

2–4+ years of experience in customer service, sales, or a related field supporting contractor or industrial customers
Experience using sales order systems or ERP platforms (Oracle or similar)
Strong product knowledge or ability to quickly learn construction supply product lines
Proven ability to upsell, recommend add-on products, and support promotional initiatives
Experience handling escalated customer issues and resolving complex service concerns
Prior experience training or mentoring junior staff in a sales or service environment

Responsibilities

Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
Orders products, arranges delivery, contacts customers regarding delivery and updates customers on order status.
Serves as point of contact for escalation issues.
Provides training and support to new counter staff.
Acts as liaison between supervisor and customers.
Ensures purchase orders are completed.
Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
Ensures merchandise displays are stocked and clean.
Performs other duties as assigned.