Lead Coordinator

Tri-State Water, Power & Air•Cape Girardeau, MO

1d•Onsite

About The Position

Tri-State Water, Power & Air is committed to providing homeowners with dependable service, quality solutions, and an exceptional customer experience. We’re looking for a Lead Coordinator to join our team in Cape Girardeau and serve as an important first point of contact for our customers. The Lead Coordinator is responsible for handling incoming customer calls, making outbound calls, and scheduling appointments for our HVAC appointments. This position plays a key role in connecting customers with the right service or sales team while providing a friendly, professional, and helpful experience from the first interaction. The ideal candidate is confident on the phone, organized, dependable, and comfortable working in a fast-paced environment where customer service and appointment scheduling are the top priorities.

Requirements

Previous experience in customer service, call center, scheduling, inside sales, or a similar role preferred
Strong verbal and written communication skills
Comfortable speaking with customers over the phone
Friendly, professional, and confident personality
Strong organizational and time-management skills
Ability to multitask while maintaining accuracy
Comfortable making outbound calls and following up with customers
Ability to work independently while also being a strong team player
Basic computer skills and the ability to learn new software and systems quickly

Nice To Haves

HVAC or home-services experience is a plus, but not required

Responsibilities

Handle a high volume of inbound and outbound customer calls
Answer customer questions and provide a friendly, professional first point of contact
Schedule and confirm HVAC service appointments
Schedule sales appointments for customers interested in HVAC solutions
Accurately gather customer information and appointment details
Communicate customer needs and appointment information to the appropriate team
Follow up with customers as needed to confirm appointments and maintain communication
Make outbound calls to existing and prospective customers
Maintain accurate customer and appointment information within company systems
Meet established appointment-setting and performance goals
Provide an exceptional customer experience throughout every interaction
Work closely with the service, sales, and leadership teams to ensure a smooth customer handoff