Lead Coordinator Inside Sales

Xylem • Pewaukee, WI

2d • Hybrid

About The Position

This is a strategic, customer-facing position at the center of aftermarket growth for Xylem's Wastewater Treatment division in the Northeast region. The role involves owning a large installed base, leveraging data analytics, customer relationships, and technical insight to drive repeat business, expand scope, and influence long-term revenue. The Lead Coordinator will act as both a commercial lead and a trusted advisor, ensuring customers maximize the performance and lifecycle of their wastewater treatment systems.

Requirements

• Customer-Centric Communicator – Builds trust quickly and manages relationships across customers, reps, and internal teams.
• Commercially Driven – Sees beyond orders to identify growth, upsell, and lifecycle opportunities.
• Technically Curious – Comfortable interpreting drawings, BOMs, and equipment configurations.
• Data-Driven Thinker – Uses CRM and analytics to guide decisions, prioritize accounts, and forecast demand.
• Highly Organized Operator – Manages multiple accounts, quotes, and priorities with precision and follow-through.
• Collaborative Influencer – Works cross-functionally and with external partners to drive aligned outcomes.

Responsibilities

• Manage end-to-end processing of aftermarket orders, inquiries, and customer issues (email, phone, and portal) across a large installed base.
• Deliver a high-quality, responsive customer experience, resolving complaints and ensuring satisfaction with urgency and accuracy.
• Build and maintain strong relationships with key customers, channel partners, and internal sales teams.
• Proactively engage customers to identify service needs, replacement cycles, and upgrade opportunities.
• Review engineering drawings, BOMs, and equipment configurations to recommend appropriate replacement parts.
• Prepare accurate and timely quotations using internal tools and pricing guidelines.
• Coordinate with engineering and suppliers for custom or made-to-order solutions.
• Identify and pursue opportunities to expand scope within existing accounts.
• Use product knowledge and system lifecycle insights to recommend upgrades and cross-sell solutions.
• Utilize CRM (Microsoft Dynamics) to maintain accurate, up-to-date pipeline and quote data.
• Analyze installed base data (product type, age, lifecycle stage) to create targeted outreach campaigns.
• Support forecasting and growth strategies through structured data management and insights.
• Support regional installations and partner alignment with minimal travel as needed.
• Coordinate closely with third-party representatives to ensure consistency in customer approach and execution.

Benefits

• Paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Reasonable accommodations to enable all employees to perform their essential job functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed