Lead Conversion Specialist – Medical Practice

Hess Spine And Orthopedics • Fairfield, NJ

8d • Onsite

About The Position

We are seeking a motivated, persuasive, and experienced Lead Conversion Specialist to join our orthopedic medical practice. This is a fully in-office position in Fairfield, NJ, ideal for someone with a strong background in medical call handling or insurance-based patient outreach. This role focuses on capturing, qualifying, and converting patient leads into scheduled medical appointments. The ideal candidate is confident on the phone, understands how to speak with patients about care, coverage, and next steps, and knows how to move conversations toward scheduling.

Requirements

• Minimum of 3 years of sales or lead conversion experience (required)
• Bilingual in English and Spanish (required)
• Strong persuasion and closing skills
• Confident, polished, and professional phone presence
• Comfortable handling a high volume of calls
• Organized, reliable, and detail-oriented
• Tech-savvy and able to work efficiently in scheduling and CRM systems

Nice To Haves

• Prior experience in medical call centers, patient intake, or insurance sales to patients (strongly preferred)

Responsibilities

• Call and follow up with inbound and warm patient leads
• Engage patients professionally and empathetically while maintaining urgency
• Educate patients on next steps for orthopedic evaluation and treatment
• Overcome objections and convert leads into scheduled medical appointments
• Schedule in-office and telemedicine appointments accurately
• Document call outcomes, patient details, and scheduling activity in the system
• Consistently meet or exceed lead-to-appointment conversion goals

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Opportunity for growth within a growing orthopedic practice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed