Lead Continuous Visual Monitoring Technician-Delnor Patient Monitoring Full Time Days
About The Position
The Lead Continuous Visual Monitoring Technician reflects the mission, vision, and values of Northwestern Medicine (NM), adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This role provides continuous safety observation via continuous video monitoring of patients identified to be at risk for causing injury to themselves or to others. Responsibilities include offering basic comfort measures to help the patient relax and addressing the emotional needs of specific patients served, including the use of encouragement, distraction, coping strategies, cognitive stimulation activities, and de-escalation techniques within the scope of this role as appropriate. The technician monitors multiple patients via continuous video monitoring on site at Delnor Hospital, providing effective verbal redirection of designated remote continuous observation patients from engaging in risk behaviors and summoning appropriate staff via communication device/STAT Alert Alarm when appropriate. The role also involves intake operations, camera setup, patient information entry, receiving hand-offs from unit staff, ensuring camera functionality, assigning patients to CVM techs, and managing discharge processes. Additionally, the Lead CVM Technician assists with high acuity patient troubleshooting with IT, Artisight, and Epic, performs data collection, manages staffing for the assigned shift, leads shift huddles, and serves as the primary onboarding team member, scheduling orientation, facilitating check-ins, and ensuring competencies are completed timely.
Requirements
- High School diploma or equivalent
Responsibilities
- Provides continuous safety observation via continuous video monitoring, of patients identified to be at risk for causing injury to themselves or to others.
- Offers basic comfort measures to help the patient relax and addressing the emotional needs of specific patients served, including the use of encouragement, distraction, coping strategies, cognitive stimulation activities, and de-escalation techniques within the scope of this role as appropriate.
- Monitors multiple patients via continuous video monitoring on site at Delnor Hospital.
- Provides effective verbal redirection of designated remote continuous observation patients from engaging in risk behaviors and summoning appropriate staff via communication device/STAT Alert Alarm when appropriate.
- Intake operations to receive order, set up Artisight camera and enters patient info, receives hand off from unit staff - ensures camera is functioning properly and finally assigns patient to CVM tech.
- Discharge - ensure order is discontinued in Epic Cross check orders vs camera numbers
- Assists with high acuity patient trouble shoots with IT, artisight, epic, etc
- data collection including per hospital and camera usage
- staffing to include: daily assignment for next shift
- admission/discharge management
- liaison with staffing office
- break coverage
- overall scheduling for assigned shift
- leads shift huddle
- Primary onboarding team member and will schedule orientation, facilitate check-ins and ensure competencies are completed timely
Benefits
- tuition reimbursement
- loan forgiveness
- 401(k) matching
- lifecycle benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
