Lead Continuous Visual Monitoring Technician-Delnor Patient Monitoring Full Time Days
About The Position
The Lead Continuous Visual Monitoring Technician reflects the mission, vision, and values of Northwestern Medicine (NM), adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This role provides continuous safety observation via continuous video monitoring for patients identified to be at risk for causing injury to themselves or others. Responsibilities include offering basic comfort measures, addressing emotional needs, and utilizing techniques such as encouragement, distraction, coping strategies, cognitive stimulation, and de-escalation. The technician monitors multiple patients via continuous video monitoring on-site at Delnor Hospital, providing verbal redirection and summoning appropriate staff when necessary. The role also involves intake operations, setting up cameras, entering patient information, ensuring camera functionality, assigning patients, and managing order discontinuation in Epic. Additionally, the Lead Continuous Visual Monitoring Technician cross-checks orders versus camera numbers, assists with high acuity patients, troubleshoots with IT and other systems, collects data on hospital and camera usage, and manages staffing including daily assignments, admission/discharge management, liaison with the staffing office, break coverage, overall scheduling, leading shift huddles, and serving as the primary onboarding team member by scheduling orientation, facilitating check-ins, and ensuring timely competency completion.
Requirements
- High School diploma or equivalent
Responsibilities
- Provides continuous safety observation via continuous video monitoring, of patients identified to be at risk for causing injury to themselves or to others.
- Offers basic comfort measures to help the patient relax and addressing the emotional needs of specific patients served, including the use of encouragement, distraction, coping strategies, cognitive stimulation activities, and de-escalation techniques within the scope of this role as appropriate.
- Monitors multiple patients via continuous video monitoring on site at Delnor Hospital.
- Provides effective verbal redirection of designated remote continuous observation patients from engaging in risk behaviors and summoning appropriate staff via communication device/STAT Alert Alarm when appropriate.
- Intake operations to receive order, set up Artisight camera and enters patient info, receives hand off from unit staff - ensures camera is functioning properly and finally assigns patient to CVM tech.
- Discharge - ensure order is discontinued in Epic
- Cross check orders vs camera numbers
- Assists with high acuity patient
- Trouble shoots with IT, artisight, epic, etc
- Data collection including per hospital and camera usage
- Staffing to include: daily assignment for next shift, admission/discharge management, liaison with staffing office, break coverage, overall scheduling for assigned shift
- Leads shift huddle
- Primary onboarding team member and will schedule orientation, facilitate check-ins and ensure competencies are completed timely
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
