Lead Content Designer

Humana

3d • $104,000 - $143,000 • Remote

About The Position

Become a part of our caring community At Humana, we're building human-centered experiences that help people navigate healthcare with confidence. We're looking for a Lead Content Designer to drive content design, influence product strategy, shape systems, implement frameworks and execute across our digital ecosystem. You will report to the Director of Content Development. You'll operate as a cross-product leader, shaping experiences across web, mobile, apps, virtual assistants, and emerging AI surfaces. This role is ideal for someone who thrives in ambiguity, uses research and insights to guide decisions, and drives impact through systems thinking in complex environments.

Requirements

• 7+ years in content design, UX writing, or content strategy
• Experience leading discovery, strategy, and scalable content systems
• Strong information architecture and systems thinking skills
• Ability to translate complex, regulated content into clear experiences
• Data-informed decision making and content measurement experience
• Proven cross-functional collaboration and stakeholder influence
• Experience developing guidelines and governance practices
• Background in design systems and content standards
• Portfolio demonstrating ability to guide product strategy with clear impact

Nice To Haves

• Experience in healthcare or regulated industries
• Familiarity with SEO and accessibility best practices
• Shipped consumer websites and apps

Responsibilities

• Independently drive content design across product teams and user journeys using research, analytics, and content audits to identify opportunities
• Translate insights from research, competitive analysis, and journey mapping into clear, actionable digital experiences
• Build and scale content systems (taxonomies, models, information architecture) and define governance (standards, guidelines, tools)
• Lead content for complex, end-to-end experiences working across teams and product lines to craft clear, accessible content that simplifies regulated information
• Drive optimization using analytics, VOC data, measurement and testing to improve content performance, ensuring quality from discovery and creation through post-launch stages
• Partner and guide cross-functional teams to deliver compliant, user-centered experiences that balance customer, business, and regulatory needs
• Use your skills to make an impact

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed