Lead Content Designer

Salesforce • San Francisco, CA

1d

About The Position

The Salesforce Customer Digital Experience (CDX) team is on a mission to create products that are easy to use and set a high standard for user experience at Salesforce. Our content design team works collaboratively and iteratively with design, engineering, research, and product partners to bring these experiences to life. As a Lead Content Designer, you shape experiences at scale, influence product direction, and help define the future of content design at Salesforce.

Requirements

• 8+ years of experience managing complex content projects as a content designer or in an allied role.
• 4+ years of experience developing and implementing design-centric content strategy.
• Write clearly and precisely across content types including user interface text, onboarding, and online help.
• Have an online portfolio that demonstrates your content design work.
• A strong collaborator who partners with stakeholders and subject matter experts to identify key customer scenarios, prioritize content, and validate outcomes.

Nice To Haves

• Experience leading cross-cloud or multi-product initiatives to deliver cohesive, end-to-end customer experiences.
• Defined and evolved content standards, governance models, or scalable content systems across teams.
• Experience writing for engineering or technical audiences.

Responsibilities

• Lead information architecture strategy, ensuring the narrative flow and structure of complex product experiences is logical, intuitive, and scalable.
• Use simple language to reduce product complexity — writing the words, deciding where they go, and establishing standards and reusable patterns that raise the quality of in-app communication across teams.
• Partner with research and design early in the product development cycle to frame problems, define content vision, and align cross-functional leaders around clear, customer-centered outcomes.
• Regularly present to senior leadership to drive alignment, clarity, and executive buy-in, and mentor junior content designers to elevate craft and strategic thinking across the team.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed