Digital Content Designer

Royal Bank of Canada•Toronto, ON

1d•CA$70,000 - CA$95,000•Onsite

About The Position

As a Digital Content Designer, you will play a critical role in shaping the user experience across our digital products. Your mandate is to create the design of intuitive, accessible, and delightful user experiences that meet business goals and user needs. You will act as a strategic partner across cross-functional teams, advocating for the user, and applying a data-informed approach to craft seamless and impactful digital journeys.

Requirements

3+ years of experience in content design, with a strong portfolio showcasing content writing experience
Excellent communication and storytelling skills, with the ability to clearly articulate content design decisions
Working understanding of user-centered design principles, UX research methods, and accessibility standards
Ability to write content for accessibility
Ability to support the content creation for our clients – asset managers and asset owners by understanding and appreciating their business needs
Ability to create content strategies and information architecture

Nice To Haves

French language
Content writing experience for institutional client base in an asset
Familiarity with banking, custody and asset servicing industry is an asset
Experience with search, data and AI
Proficiency with design and prototyping tools such as Figma
Experience working in agile or product development environments

Responsibilities

Write user-focused textual content, ensuring alignment with the team’s product strategies.
Develop engaging editorial content to educate clients on technical aspects of our products.
Write for change management, reducing the need for client onboarding and training.
Collaborate with partners to define help content strategies and tools.
Collaborate with Design Research on user research and testing activities.
Apply the principles of accessibility and inclusive design in content creation.
Create copy decks and content repositories to ensure content is auditable and supports delivery team needs.
Support French translation needs to enhance accessibility for bilingual audiences.