Lead Content Designer

CYOS Solutions

2d • Hybrid

About The Position

The Department of Employment and Workplace Relations (DEWR) is seeking a Lead Content Designer to work on written digital content for Workforce Australia, the Australian Government's national employment services program. This role involves designing, creating, reviewing, and updating content across various channels including the WorkforceAustralia.gov.au website (public and authenticated), mobile app, digital assistant, and notifications (email, SMS, mobile app). The Participant Content Team focuses on delivering clear, accessible, and engaging information to help participants understand their obligations, navigate employment services, and access support. The team operates at the intersection of policy, service delivery, and digital channels, playing a critical role in improving participant experience and supporting government employment programs. This position will support work on reforms to assessment and triaging, enhancements to search functions and information architecture, digital employment fund streamlining, a Stream 3 trial, and career mapping.

Requirements

• Experience in writing, editing, structuring, and maintaining complex content that meets user needs.
• Excellent written and verbal communication, consultation, and stakeholder management skills.
• Ability to apply Australian Government and department style guides such as WCAG 2.1, Government Style Manual, and Digital Service Standards.
• Experience in providing advice to management and senior executives about content design.
• Demonstrated experience as a professional web writer/content designer producing written content for websites.

Nice To Haves

• Experience with content production and analysis software such as GatherContent, Google Analytics, and Google Search Console.
• Experience with HTML.
• Tertiary qualifications in a relevant communications field.
• Qualifications and/or training in writing, content design, online accessibility, or user experience (UX) design.
• Previous experience in system-related communications with a strategic communication approach to content.
• Experience in developing information architecture and content structures that improve user experience.

Responsibilities

• Designing, planning, and writing content that meets user needs and is easy to understand.
• Implementing best practices using style guides, content patterns, content strategies, and policies.
• Developing and maintaining relationships with stakeholders at all levels.
• Using evidence, data, and research to improve content and user experience.
• Working with multidisciplinary teams in an agile project environment, and using Azure Dev Ops to manage work.
• Participating in workshops and planning events to develop requirements and features.
• Preparing documents, presentations, and talking points.
• Working autonomously and as part of a team.
• Providing support to channel leads and directors.
• Mentoring less experienced staff.
• Line management and leadership responsibilities.
• Managing multiple content projects simultaneously.
• Tracking and communicating progress.
• Identifying and managing risks.
• Problem-solving.
• Meeting deadlines.

Benefits

• A hybrid WFH arrangement (including remote working arrangements) will be considered on a case-by-case basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree