Lead Consultant

Isos Technology•Tempe, AZ

8d•$85,000 - $108,000•Remote

About The Position

Isos Technology is seeking a strategic, data-driven, personable professional for a Support Services Lead Consultant role. The position provides hands-on guidance and support to clients using Atlassian tools, helping them work efficiently and achieve their goals. It supports recurring service engagements by delivering consistent value, encouraging long-term adoption, and maintaining high client satisfaction while building trusted client partnerships. As a senior team member and technical subject matter expert, the Lead Consultant works with key clients and contributes to business growth. The position is primarily work from home, and applicants throughout the United States are considered. On-Target Earnings, including base salary, bonus, and other incentives, range from $85,000 to $108,000, with compensation varying based on qualifications, experience, incentive opportunities, and geographic pay differentials. The position includes employee benefits, paid time off, and a 401(k) plan with an employer contribution. Candidates must be authorized to work in the United States and willing to successfully complete a background check and pre-employment drug testing. Isos Technology is an Equal Opportunity Employer and participates in E-Verify.

Requirements

At least 5 years of experience in a consulting or customer service role.
At least 3 years of experience as a Jira administrator.
Ability to identify and develop new business opportunities.
Ability to manage time and expectations effectively with internal resources and clients.
Ability to manage multiple clients and issues simultaneously.
Effective verbal and written communication skills for technical and business operations audiences.
Ability to analyze and interpret complex problems and deliver complete solutions.
Ability to administer Atlassian products and provide strategic guidance on their long-term use.
Ability to advise clients on best practices, guidelines, and recommendations.
Ability to meet or exceed annually established individual success metrics.
Ability to work within Isos Technology's culture and values.
Authorization to work in the United States.
Willingness to participate in and successfully pass a background check and pre-employment drug testing.

Responsibilities

Manage engagements for 3–6 clients at a time as the primary service-delivery contact, including client retention, client growth, and project profitability.
Serve as a technical subject matter expert and train other team members.
Develop and manage strategic plans to address client needs and generate new business opportunities.
Own enterprise-level client assignments and engage senior client leadership to increase engagement.
Proactively manage daily support requests, incident response, and long-term strategic planning for assigned clients.
Coordinate and respond to client requests and communications to meet contracted SLAs.
Plan and schedule personnel resources weekly to deliver on client requests and assignment objectives.
Collaborate with technical consultants and client resources to maintain application-instance reliability.
Administer Atlassian products and assist clients with implementation to support business processes.
Provide scheduled off-hours on-call support and respond to service outage incidents in accordance with contracted SLAs.
Manage day-to-day client communications, including preparing weekly status reports and facilitating weekly status calls.
Participate in team and organizational process-improvement efforts to develop and deliver services and solutions that improve client satisfaction.
Earn two Atlassian Certified Professional certifications and maintain them by achieving additional Atlassian Pro Skills badges.
Support the Sales team with proposals, renewals, and quarterly client business reviews.
Create original marketing content about the Atlassian ecosystem, including quarterly blog posts, white papers, and other requested materials.