Lead Consultant Prof Services ATC

AT&T • San Diego, CA

1d • Hybrid

About The Position

Join AT&T’s Sales team and help connect customers with innovative solutions in cybersecurity, fiber, wireless, cloud, IoT, and more. Your sales expertise will drive growth and support our vision to lead the industry in connectivity, technology, and community. To leverage industry expertise and broad product knowledge to deliver strategic, client-centered solutions and manage complex projects, from client identification through final invoicing, while ensuring customer satisfaction and engaging in sales activities.

Requirements

• Post-Secondary Degree in Computer Science, Computer Engineering, related field, or equivalent experience
• Domain expertise : Proven track record in a consulting capacity, specifically leading large scale ITSM transformations and organizational change management.
• Demonstrated ability to perform comprehensive Maturity Assessments (using CMMI or ITIL Maturity Models) to identify gaps in current state Vs desired future state
• Ability to translate assessments findings into a multi-year ITSM roadmap, prioritizing quick wins alongside long term structural changes.
• Experience driving the end to end roll out of ITIL processes (incident, Change, Problem, Knowledge and Service Catalog) across diverse business units, not just IT.
• Functional knowledge of market leading ITSM platforms
• KPI Framework - knowledge of designing and implementing KPIs
• Certification - ITIL V4 specialist or equivalent, COBIT 2019 foundations.
• Ability to articulate how ITSM solutions will impact and improve business productivity.
• Excellent written communication skills in terms of documentation and recommendations for clients.
• Demonstrated ability to manage clients of varying personalities.
• Must be able to identify other business opportunities with clients adjacent to core technical skillset.
• Excellent time management skills with the ability to handle multiple simultaneous engagements while keeping customer satisfaction high.
• A senior-level sales representative with advanced understanding of sales principles, practices, products, and services.
• Manages large, complex sales with light supervision.
• Responsible for higher-than-average sales quota or territory.
• Demonstrates effective communication, advanced data analysis, leverages extensive experience, and problem-solving skills.
• May introduce new products, lead training, and mentor colleagues.
• If the sales career path includes multiple positions at the I11 level, the more senior role entails higher sales targets, broader scope, and greater complexity.

Nice To Haves

• ServiceNow
• Jira Service Management
• Freshservice

Responsibilities

• Deliver design and support services to respective technology customers.
• Lead Professional Services engagements in areas of product focus.
• Interface with clients and Sales team to determine business requirements of customers and corresponding solutions within AT&T’s capabilities.
• Position additional services and products with clients.
• Create configurations based on engineering designs.
• Provide emergency support to Customer Engineering, Management, and Sales teams.
• Deliver varied duration projects for clients in multiple industry verticals.
• Earn trusted advisor status with customers.
• Perform ITSM consulting engagements, including creation of documentation for presentation to clients.
• Maintain required relevant industry certifications.
• Improve existing delivery processes, methods, and/or reference architectures.
• Partner with customers to align business objectives with technologies and help build long-term technical plans and delivery customer excellence.
• Mentor junior Systems Engineers in product focus area.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• 9 Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree