Lead Concierge

Sunrise Senior Living • Columbia, MD

12d • $21 - $27 • Onsite

About The Position

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day. At Sunrise Senior Living, we champion the quality of life for all seniors. As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community. You are the communication hub and hospitality leader balancing service, organization, and accountability.

Requirements

• HS Diploma/GED; age 18+
• Proven customer service experience
• Experience leading direct reports
• Strong organizational and communication skills
• Proficiency in Microsoft Office and administrative systems

Responsibilities

• Oversee front desk operations and ensure warm, professional greetings
• Answer and direct calls promptly with proper community greeting
• Support sales inquiries and coordinate prospective visits
• Assist with recruitment data entry and candidate engagement
• Maintain resident and team rosters, logs, and emergency records
• Monitor Bistro presentation and entry area standards
• Manage schedules, call-outs, and Concierge coverage
• Support move-in coordination and administrative processes
• Ensure safety protocols, sign-in/out procedures, and Safe Leaving compliance
• Lead Concierge meetings and support team performance

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED